Terms & Conditions
PLEASE NOTE: As a close friend of Greyhound, Fullington follows their policies. For more information, visit greyhound.com.
SMOKING PROHIBITED on all Fullington Trailways vehicles.
ISSUING CARRIER WILL BE RESPONSIBLE FOR TRANSPORTATION ON ITS OWN LINES, in accordance with tariff regulations and limitations, AND ASSUMES NO RESPONSIBILITY FOR ANY ACT OR OMISSION OF OTHERS OCCURRING WITHIN OR OUTSIDE OF THE UNITED STATES, except as imposed by law with respect to baggage. Seating aboard vehicles is without regard to race, color, creed or national origin.
SCHEDULE RESPONSIBILITIES: While Fullington Trailways and all connecting carriers endeavor to maintain schedules shown, these schedules are not guaranteed. Issuing carrier(s) will not be responsible for errors in timetables or damage incurred from late schedules or failure to make connections. Times shown are approximate and are intended for informational purposes only. Schedule times may vary due to traffic conditions, inclement weather, and the ability to maintain the safety of our passengers.
REFUNDS: Please contact Tanja at firstname.lastname@example.org or 814-765-7873 for refund policies and inquiries.
OBJECTIONABLE PERSONS: Carriers reserve the right to refuse to transport a person who is considered objectionable. An objectionable person(s) is one who is under the influence of intoxicating liquor or drugs, or who is incapable of taking care of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable, or exhibit hazardous or offensive condition or behavior to other passengers or prospective passengers, or who refuses to comply with any lawful rule or regulation of the carrier. Prior to removal from the bus, the driver will call the local police at 911 and arrange for the police to meet the driver and take over responsibility for the passenger(s). Such person(s) will be removed from the bus by the police at any usual stopping place, or at such other place as the driver may select that is a point of safety regarding protection from the elements, and has food, water, and phone communications available. In the event of such removal, the liability of the carrier shall not exceed the amount of the excess fare paid by the passenger. Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse.
NOTICE – BAGGAGE LIABILITY LIMITED: Liability for loss or damage to checked baggage is limited to actual value NOT TO EXCEED $250.00 PER ADULT FARE OR $125.00 PER CHILD FARE unless greater value is declared and paid for each time the baggage is checked. The maximum declared value cannot under any circumstances exceed $1000 per passenger. Excess value purchased does not cover valuable articles and certain articles are not accepted as baggage (ask agent for information). The same limits apply for single piece of baggage regardless of the number of tickets. Excess value coverage may be purchased at the ticket counter. Carrier will not accept any liability for unchecked baggage.
PLACE YOUR NAME AND ADDRESS IN AND ON YOUR BAGGAGE: Government regulations and carriers’ tariffs require that all baggage must be properly identified. Baggage tags should clearly show the name and address to which lost baggage should be forwarded. Free baggage tags are available at all ticket windows and baggage counters.
AMERICANS WITH DISABILITIES INFORMATION
- Wheelchairs and Scooters: If you plan to travel with a wheelchair or scooter, you are welcome to do so. Charter and tour customers are asked to give Fullington at least a 48 hour notice, if a passenger will need to use a wheelchair lift. All fixed-route, Trailways customers are asked to give a 48 hour notice, but are not required to do so. An advance 48 hour notice would be helpful because, we can only accommodate two wheelchairs or scooters per wheelchair lift equipped bus. If you do not want to travel in your wheelchair or scooter, we can store it in the baggage compartment. Please arrive early and allow some extra time so we can store you wheelchair or scooter. Maximum dimensions: Wheelchairs and mobility scooters cannot exceed 33” by 48”. Maximum weight: The combined weight for a wheelchair or mobility scooter and the passenger cannot exceed the capacity of the lift, typically 600 lbs.
- Personal Care Attendant: We cannot provide assistance of a personal care nature such as assisting with eating, using the restroom, personal hygiene, or dispensing medication. If you need this assistance, you need to travel with a personal care attendant.
- Service Animals: Service animals are permitted to ride the bus with you. They must be under your control at all times and on a leash or in a carrier. They are not permitted to occupy another seat or sit in the aisle. We can refuse to allow a service animal if there is a threat to the health or safety of others on the bus.
- Baggage: Baggage limit is two carry-ons and one checked bag per person.
- Boarding: Seating is provided on a first come, first served basis. Fullington will make every attempt to board customers who have disabilities first.
- Priority Seating: Consideration for first row priority seating is provided in the following order: customers with disabilities, then older adults, unaccompanied children, and Fullington Employees. If a priority seat was not reserved for an individual and is occupied at the time then individuals qualified for priority seating board the bus, you may request that a non-qualified occupant move from the priority seat, but you cannot force someone occupying a priority seat to move.
- Announcements: Announcements are made inside the terminal and on the bus to give customers current travel information. Our drivers and staff are trained to be alert for, and sensitive to, customers who seem confused or unaware that an announcement has been made.
- Stops: We can provide assistance with getting on and off the bus and obtaining your mobility device for you. We do make rest stops – long enough to get a drink or use the rest room, meal stops – 30 minutes or more for passengers to get a meal, and through stops – to pick up more passengers.
- Oxygen and Respirators: You are permitted to bring two oxygen canisters with you on your trip. Two can be brought on the bus and two can be stored in the baggage compartment under the bus. The canisters can be no larger than 26 inches long and 4.5 inches high. Oxygen canisters stored in the baggage area must have protective cases and safety caps on the valves. The combined weight of the oxygen cannot exceed 99 lbs.
- Medications: You should keep all of your medications with you and not with your checked baggage under the bus.
ADDITIONAL TRAVEL INFORMATION: As a close friend of Greyhound, Fullington follows their policies. For more information, visit greyhound.com.