ADA Policy

Serving with respect & dignity

Let us meet your transportation needs

Customers with disabilities

We are here to meet the transportation needs of all our passengers with the respect and dignity you deserve. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and the storage and retrieval of mobility devices and assistive aids.

Although no longer required for scheduled route service, we can better assist you if you notify us 48 hours in advance. In the event advance notice is not an option, each bus for our scheduled route service is ready to serve any customer with disabilities on demand. Our sales staff is available to work with you to make your travel experience as trouble-free as possible. Please provide our sales staff with your specific assistance and/or travel needs. Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker, or rollator in the luggage bay if we have details in advance. You may also request priority seating at the front of the coach. If you have hearing or vision loss, please let our reservations staff and drivers know so we can provide appropriate assistance.

Medical Oxygen

Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en-route.

Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.

2

aboard

2 canisters aboard the bus for your use

2

Stowed

2 canisters stowed in the baggage compartment

Boxed if Unused

All oxygen canisters not in use, must have safety caps on the valves and must be boxed, if carried as cargo.

4.5 inches Diameter

The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter.

26 inches high

The maximum dimensions of any single canister cannot exceed 26 inches in height.

The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first-come, first-serve basis.

Lift-Equipped Buses

Lift-equipped buses have two securement areas for wheelchairs. Once these are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. On scheduled service Fullington Trailways, LLC assigns wheelchair seating on a first-come, first serve basis at reservation. Even if you have called 48 hours in advance, we encourage you to arrive at least 30 minutes before departure, so we can pre-board you if you wish.

The Vehicle lift must also be made available for any customer making such a request for loading accommodations. For example, if a customer is using a walking device/aid, this customer may request to use the lift to board a bus. We must assist each customer with such requests.

48

Hours notice

Giving us notice of your lift needs 48 hours in advance will help us serve you better.

30

Minutes before

We encourage you to arrive at least 30 minutes before departure, so we can pre-board you.

600

lbs Combined Weight

The passenger and mobility device cannot exceed the designated capacity of the lift.

30 inches wide

The mobility device must be a maximum of 30 inches wide.

48 INCHES LONG

The mobility device must be a maximum of 48 inches long.

Please note, the passenger and mobility device cannot exceed the designated capacity of the lift, typically a combined maximum weight of 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.

Website Accessibility

Help us serve you better

Fullington Trailways makes reasonable efforts to ensure its website is ADA compliant. To further optimize user experience, the UserWay widget is available on the side of the screen at all times. With this tool, you can manipulate the website in several ways to enhance your experience. You can increase font sizes, change the contrast and saturation, highlight links, edit the spacing, alignment & line height of text, pause animations, make text Dyslexia friendly, and enlarge your cursor. For further ways to optimize your experience on our website, please see the options in the red box.

  • Fullington Trailways, LLC has designated seating on its coaches for persons with disabilities. Other passengers may be asked to move if someone with a disability requires these seats.

    NOTE:

    If you are sitting in a seat, in a wheelchair securement area and a person with a wheelchair needs the space, you will be required to move to an open seat.

  • Smaller mobility aids, such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus, at no additional cost.

    NOTE:

    If you learn upon disembarking from a Fullington Trailways, LLC bus, that your mobility aid has been damaged or lost, please notify the driver immediately.

  • If you are unable to attend to your own personal needs and/or require assistance that Fullington Trailways, LLC employees are not required to provide, we encourage you to consider traveling with personal care attendant. On our scheduled service, the driver will hold adjacent seats to make sure you sit together.

    NOTE:

    Drivers do not provide assistance with eating, toileting, or medical care.

  • When the bus stops at designated intermediate rest or meal stops on the route, you may request assistance off and on the bus, or other assistance such as retrieval of mobility aids.

  • All Medicines should be in your carry-on luggage. DO NOT PUT IT IN YOUR LUGGAGE UNDER THE BUS.

  • Service animals are welcome to travel with a passenger with a disability, as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Fullington Trailways, LLC reserves the right to refuse travel to any animal which poses a direct threat to other customers, Fullington Trailways, LLC drivers or employees. Only ADA service animals that are trained to perform tasks or work for the benefit of a passenger with a disability will be allowed to travel. We recognize that emotional support/therapy animals may be beneficial to some passengers, however, these animals are not considered service animals under the ADA and will not be permitted to travel.  

  • Fullington Trailways, LLC is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to:

    Chris Springer
    The Fullington Auto Bus Company
    P.O. Box 211,
    Clearfield, Pa. 16830

    Please include a detailed description of the incident including the bus number, date, time, and location, as well as the name(s) and/or description(s) of any Fullington Trailways, LLC personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email at chrisspringer@fullingtontours.com.  Our goal is to investigate and communicate the findings of our investigations to the complaining party within sixty (60) calendar days.

Ready to go?

Fullington Trailways operates over 75 deluxe motorcoaches. Are you unsure if we can accommodate you or a loved one? Call or email us to discuss your accessibility needs. We are ready to serve you!

Ready to go?

Fullington Trailways operates over 75 deluxe motorcoaches. Are you unsure if we can accommodate you or a loved one? Call or email us to discuss your accessibility needs. We are ready to serve you!

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