Riding the Bus FAQ

Email sales@fullingtontours.com with a description of the lost item. Please allow a minimum of 2 business days for a response.

Tickets for scheduled service are good for the date and time of departure as listed on the ticket. Certain fare types allow for a date/time change; however, the change bus is made PRIOR to the departure.

If you would like to submit for a refund, please fill out the form here – https://share.hsforms.com/2fvm4_FxIRC-RdYMGiS6ewwqitz6

Saver Fare (most common) 1 carry-on item, 1 bag/suitcase under the motorcoach
Flex Fare 1 carry-on item, 2 bags/suitcases under the motorcoach
Extra bags under the motorcoach are $20.00 each with a max total of 3 per person
Oversized items must follow correct guidelines with the possibility of extra fees

Tickets are sold on a variety of platforms and across different operators. Some operators need a hard copy for their process whereas others are fully digital.

Fullington Trailways requires minors to be at least 16 years old to travel without an adult, photo ID may be required.

Only ADA service animals that are trained to perform tasks or work for the benefit of a passenger with a disability will be allowed to travel. We recognize that emotional support/therapy animals may be beneficial to some passengers, however, these animals are not considered service animals under the ADA and will not be permitted to travel.

Tickets may not be purchased over the phone.  You may purchase a ticket online or by visiting a terminal or ticket agent.

Q: How do I create a loyalty account?

A: When you create a Fullington Trailways account, you’ll automatically be enrolled in our Ride & Reward program — no extra steps required!

Q: How do I earn rewards?

A: You’ll earn $1 in loyalty rewards for every $20 spent on tickets. Rewards are automatically added to your account once your ticket is scanned at boarding.

Q: How can I check my rewards balance?

A: Log in to your Fullington Trailways account and go to “My Account.” Your available rewards will appear under “Account Credit.”

Q: How do I redeem my rewards?

A: Simply sign in to your account when purchasing new tickets. During checkout, you can apply your available rewards credit toward any Fullington Trailways Line Run service.

Q: Can I earn rewards on all purchases?

A: Yes! Rewards are earned when purchasing tickets at any Fullington Trailways location — State College, Williamsport, DuBois, or Clearfield — or online at Fullingtontours.com. When buying in person, provide your phone number to the ticket agent, or sign in first when purchasing online.

Q: What benefits come with joining?

A: Plenty! You’ll enjoy:

• Exclusive travel deals
• Discounted reschedule fees
• The ability to earn free travel
• Easy digital tracking of your reward

Q: Can I cash out my reward points?

A: No, rewards can only be used toward the purchase of Fullington Trailways bus tickets.