Riding the Bus FAQ

Email sales@fullingtontours.com with a description of the lost item. Please allow a minimum of 2 business days for a response.

You may reschedule to the next available time for a $20 fee.

Tickets for scheduled service are good for the date and time of departure as listed on the ticket. Certain fare types allow for a date/time change; however, the change bus is made PRIOR to the departure.

Please contact Customer Care at terminalmanagers@fullingtontours.com

Saver Fare (most common) 1 carry-on item, 1 bag/suitcase under the motorcoach
Flex Fare 1 carry-on item, 2 bags/suitcases under the motorcoach
Extra bags under the motorcoach are $20.00 each with a max total of 3 per person
Oversized items must follow correct guidelines with the possibility of extra fees

Tickets are sold on a variety of platforms and across different operators. Some operators need a hard copy for their process whereas others are fully digital.

Children under 12 cannot, under any circumstance, ride the motorcoach without an accompanying adult.

Children age 12 through 16 may travel alone under the following conditions only:

• with an adult fare ticket purchased in person at the bus terminal (no online tickets); AND
• with an Unaccompanied Minor Form, which must be completed at the originating ticket-selling agency and signed by a parent, guardian or custodian.
• A $5.00 fee is charged for each Unaccompanied Minor Form.

Only ADA service animals that are trained to perform tasks or work for the benefit of a passenger with a disability will be allowed to travel. We recognize that emotional support/therapy animals may be beneficial to some passengers, however, these animals are not considered service animals under the ADA and will not be permitted to travel.

Tickets may not be purchased over the phone.  You may purchase a ticket online or by visiting a terminal or ticket agent.